Fidélisez Vos Clients
Last Mile Customer Experience
Stay one step ahead of customer needs with consistent, timely communications that build trust in your brand.
Exceed Customer Expectations
Set customer expectations up front, so you consistently meet or beat them in the end. Send email and text notifications to keep customers informed from the time a stop is scheduled until it is completed. Customize your messages with critical order information and instructions customers need to know.
Prevent Problems and Complaints
Contact customers before they contact you to improve service and reduce support costs. Eliminate customer worries by proactively notifying customers with order status, changes, and instructions. Then, ask for performance feedback with driver ratings.
Build Your Brand
Route4Me helps you look your best for your customers. Provide a branded tracking page that can be linked to or embedded in your company website. Tailor your email and text notifications to fit your brand with custom templates and data.
Get Honest Customer Feedback with Driver Ratings
Measure customer satisfaction to create a culture of service and continuously improve driver performance. Route4Me let’s you collect satisfaction ratings and detailed feedback on every stop by text, email, or phone.
Explore Our Advanced Customer Experience Capabilities
Fenêtres horaires
Rendez visite aux clients à l’heure qu’ils préfèrent
Notifications programmées
Prévenez les clients de votre arrivée
Évaluations des conducteurs
Obtenez un retour sur les performances des conducteurs
Suivi des Commandes en ligne
Assurer un suivi facile des livraisons en libre-service
Vous êtes le prochain notifications
Notifier les clients lorsqu'ils sont les prochains
Notifications complétées
Fournir une confirmation des arrêts effectués